We provide EU-based outsourced KYC and transaction monitoring teams (from 3 to 250 persons) that function as a direct extension of a compliance department. Our team leads are CAMS-certified with 5+ years of AML/CFT experience, guiding specialists trained in case documentation, sanctions screening and escalation procedures.
The result is a scalable and cost-efficient compliance solution that is trusted by banks, EMIs, PIs and CASPs. Onboarding, sanctions screening and transaction monitoring strain internal resources during growth, volume spikes or regulatory inspections, making in-house staffing costly and AML outsourcing the practical alternative.
Every case file, log and escalation is handled under strict internal controls and GDPR-compliant standards. Outsourcing removes staffing risks while delivering faster case resolution, lower costs, stronger audit readiness and an efficient compliance function with measurable outcomes.
Outsourcing AML teams works when responsibilities are clear. Our KYC/onboarding and transaction monitoring teams operate within the clients policies and systems with role-based access and documented controls. We start by defining scope and SLAs, aligning playbooks and agreeing escalation paths and documentation standards.
A short pilot calibrates quality, throughput, thresholds and KPIs before the operating model is locked. Once live, capacity scales with volumes while maintaining consistent decisioning, recorded rationale and predictable turnaround. All casework includes case files and escalation records with GDPR-aligned processing, NDAs for personnel and controlled environments with no local data retention.
Define tasks, volumes, escalation paths, review tiers and reporting cadence.
Role-based access in client systems, GDPR safeguards confirmed, agreed document formats.
KYC/EDD checklists, alert-triage rules, decision rationale and escalation criteria aligned.
Pilot batch processing, validate quality, tune thresholds and KPIs, then finalise the SLA.
Go-live, deliver cases and logs with weekly metrics and a monthly summary and statistics.
Choose a model based on volume predictability and urgency.
Full-time analysts under your direction with agreed SLAs and reporting.
Guaranteed monthly hours and outcomes; we manage rota and coverage.
Pay per completed case or alert with quality controls and turnaround targets.
We provide case files and escalation records, weekly operational metrics and a monthly management summary (KPIs, trends, backlog), plus a change log for playbooks and reviewer guidance. We maintain processing records and access controls aligned with GDPR and provide a handover package if tasks are internalised.
We operate on a least-privilege basis with role-based permissions and activity logging. Data is processed and stored in the EU. All staff are under NDAs with conflict checks at onboarding. Work is performed in controlled environments (your systems or VDI); no local data retention. Incidents follow a documented notification and containment process.
Timelines depend on access, decisions and data provided. The sequence below shows a standard scenario.
We act as a support and case-preparation function. The client and MLRO retain ultimate authority for regulatory decisions, filings and account actions unless explicitly delegated in contract. Our role is to prepare documented analysis, case files and escalations with full traceability to support your obligations.
Outsourced AML teams can handle the most resource-intensive tasks: onboarding, sanctions screening and transaction monitoring. Clear roles, documented workflows and case-handling standards ensure consistent execution and traceability. With responsibilities mapped to policy and outcomes measured against agreed KPIs our clients maintain audit-ready records while reducing internal HR load.
| KYC / Onboarding TeamIdentity & due diligence | Transaction Monitoring TeamAlerts & investigations | |
|---|---|---|
| Primary Responsibilities | Identity verification, document validation, beneficial ownership checks, risk profiling (CDD/EDD), sanctions/PEP/media screening, periodic reviews, remediation of legacy KYC gaps, escalation handling. | Real-time or batch monitoring, alert triage, case investigation, escalation management, SAR/STR drafting, transaction pattern analysis, rule/threshold tuning. |
| Supporting Responsibilities | Customer outreach for missing documents, supplemental data collection, maintaining KYC audit logs and approval history. | Linking alerts to customer profiles and risk scores, monitoring for structuring/layering/unusual flows, trend analysis, scenario reviews, rule testing, escalation reporting. |
| Sample KPIs | Average onboarding decision time; KYC abandonment rate; document rejection/resubmission rate; % requiring EDD; remediation success rate. | Alerts per period; alert-to-case conversion; false-positive rate; average case resolution time; SAR filing rate; open-case backlog; cost per alert/case. |
| Deliverables | Completed KYC files; risk scoring & classification; audit-trail documentation; escalation logs; periodic review records. | Documented case files; investigation outcomes with decision rationale; SAR/STR reports; escalation history; dashboards & management summaries. |
| Regulatory / Audit Focus | Demonstrable identity verification; clear escalation chain; thorough second-level reviews; continuously audit-ready KYC logs over time. | Complete audit trails of alerts and decisions; documented rule tuning; monitoring-rule change history; ability to reconstruct past decisions. |
Client firm and MLRO retain final decision rights. We prepare and document cases; filings and account actions remain with you unless explicitly delegated in contract.
EU-based analysts operate with role-based access in your systems or secure VDI, activity logging, NDAs, no local data retention and documented incident notification and containment procedures.
Identity verification, document validation, beneficial ownership checks, CDD/EDD, sanctions/PEP/adverse-media screening, outreach for missing data, remediation of legacy gaps and maintenance of KYC audit logs.
We triage alerts, gather evidence, document decision rationale, escalate by risk tier within agreed SLAs, support SAR/STR drafting and feed rule/threshold feedback to your team to reduce false positives.
Yes, preferably in client platforms. All actions are documented to your standards with time stamps, reviewer IDs, evidence attachments and escalation records for full traceability.
Turnaround targets (P50/P90), quality rework rate, false-positive rate, alert-to-case conversion, backlog thresholds and escalation timeliness with weekly metrics and a monthly management summary.
Typical ramp is 2 weeks (scope/access, playbooks, pilot, metrics, go-live). Capacity scales from 3 to 250+ analysts by tranche with preserved SLAs and quality controls.
Client-aligned playbooks and checklists, dual control on higher-risk cases, second-line spot checks, calibration sessions and trend analysis feeding training and rule tuning.
After a discovery meeting we can deliver an indicative plan outlining roles, SLAs, team size, onboarding steps and key documents. Our approach maps responsibilities to your policies and systems with measurable KPIs. Please contact us via the form below and we will respond shortly.
Please contact us to schedule a meeting with our outsourcing projects manager.
Central Europe | Baltic States | Switzerland
